Payment Methods
Return Policy
Customer Service
Shipping
How do I order more than 1 gift?
Why buy a SalonSpa.com Certificate instead of one to a particular day spa?
What can a SalonSpa.com Certificate be used for?
How will the recipient know what to do?
Expiration Date
Lost or Stolen
How do I know if participating day spas are near my recipient?
What types of services are available?
What if the recipient does not use the entire certificate?
What if the certificate is not enough to pay for all services?
How do Salons and Day Spas qualify to be on SalonSpa.com?
SalonSpa.com works directly with the premiere salon and spa professional product
companies, and with The Professional Beauty Association to determine those salons and spas whose standards,
staff, training, and professional knowledge qualify them to be a part of the service.
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Payment Methods
VISA, MASTERCARD, DISCOVER, AMEX
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Return Policy
SalonSpa.com Certificates may be returned within 30 days for any reason.
You must contact SalonSpa.com Customer Service info@SalonSpa.com or
SalonSpa.com within 30 days of purchase date. SalonSpa.com will give
instructions for returning the gift certificate. Upon receipt, SalonSpa.com
will credit the Purchaser's Credit Card for the amount originally charged
less Shipping and Packaging. (Note: Gift Bundles are not returnable,
as they include personal care items).
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Customer Service
SalonSpa.com customer service representatives can be reached via email at
info@Salonspa.com or by telephone at
(626) 795-9055 Monday through Friday, between the hours of 9 5 PST.
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Shipping
Shipping rates cover up to 5 gift certificates (without additional gift item),
if they are shipped to the same address.
All orders are shipped U.P.S. Ground unless otherwise stated. Second Day air and Next Day air
are available at an additional charge. All shipments require a signature at delivery
please make certain to ship to a location where someone over 18 years of age can sign for delivery.
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How do I order more than 1 gift?
The on-line order form allows you to order up to 5 different gifts at one time.
And each can be shipped to either the recipient or the purchaser.
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Why buy a SalonSpa.com Certificate instead of one to a particular day spa?
Recipient's freedom of choice. Recipients love this gift! Also, when giving a gift to someone
who lives far away, or to a business associate, it's the perfect solution.
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What can a SalonSpa.com Certificate be used for?
Services or merchandise at any participating salon or day spa.
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How will the recipient know what to do?
The Gift Certificate provides simple instructions to either call SalonSpa.com
or visit www.SalonSpa.com to find the salon or day spa near them.
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Expiration Date
SalonSpa.com Gift Certificates do not expire.
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Lost or Stolen
Unfortunately, there is no recourse if certificates are lost or stolen
after receipt, since they are transferable and are used "like cash" at
multiple locations nationwide.
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How do I know if participating day spas are near my recipient?
Search the Salon and spa Directory by zip code either using our telephone service
(Dial 1-800-SalonSpa on your phone and enter a zip code) or by logging in
to www.SalonSpa.com at your convenience and searching the database
for a salon or day spa near you. Also remember that recipients are free to
use their SalonSpa.com Certificate while traveling the US for pleasure or work.
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What types of services are available?
Salons and Day Spas across the U.S. vary in services. Locate a salon or day
spa near you using our online search or our telephone concierge, and the
salon will be happy to assist you in finding the services right for you.
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What if the recipient does not use the entire certificate?
If a balance remains on the date of service, that particular Spa or Salon will
issue store credit to return to the same location for the balance. Recipients may
choose to use remaining balances to purchase retail items at the spa/salon.
There are no cash refunds.
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What if the certificate is not enough to pay for all services?
The customer simply pays the difference via cash, check, or credit card directly at the salon.
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